Privacy Policy

At Fajj, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, postal address, passport details, and other information necessary for travel arrangements.
  • Business Information: If you represent a travel agency or business, we may collect company name, business contact details, and related information.
  • Payment Information: Payment card details, bank account information, and billing address.
  • Technical Information: IP address, browser type, device information, operating system, and other technical data.
  • Usage Information: Information about how you interact with our website, including pages visited, time spent, and actions taken.

How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our services, including processing transactions and managing your account.
  • To fulfill your booking requests and facilitate travel arrangements.
  • To communicate with you about your bookings, services, and account.
  • To improve our website, services, and customer experience.
  • To send you marketing communications, updates, and promotional offers (with your consent).
  • To comply with legal obligations and enforce our terms and policies.
  • To detect, investigate, and prevent fraudulent transactions and other illegal activities.

Information Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
  • Travel Partners: Hotels, transportation providers, and other entities necessary to fulfill your travel arrangements.
  • Legal Requirements: When required by law, court order, or governmental regulation.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and receive a copy of your personal information.
  • Rectify inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Restrict or object to the processing of your information.
  • Data portability (receive your data in a structured, commonly used format).
  • Withdraw consent at any time (where processing is based on consent).

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings. For more information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: umrah@fajj.co.uk